Ere Perez

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Privacy Policy

We understand your concerns about privacy, and endeavour to make sure you feel as comfortable as possible using our website and associated applications.

Please note that this Privacy Policy governs information provided to Ere Perez Natural Cosmetics and communications from Ere Perez Natural Cosmetics, including the information you provide to us on our website at www.ereperez.com, on our mobile and Facebook applications, in sweepstakes or other promotions or offers and in completing customer surveys. It does not relate to any other information or communications that may reference Ere Perez Natural Cosmetics or our retailers and stockists. Your use of the Ere Perez Website, Benefit’s Blog, your entry in our sweepstakes and other promotions and your submission of customer surveys constitute your acceptance of this Privacy Policy and your consent to the practices it describes.

Non Personal Identifiable Information

When you visit the website or use applications of Ere Perez Natural Cosmetics, we may collect certain anonymous information about your visit. For example, we may monitor statistics including but not limited to the number of people that visit our website, peak hours of visits, from which domain our visitors and which browsers people use to visit these websites, geographical information, etc. In addition, we may also collect information about your browsing behaviour, such as the date and time you accessed the website, the areas or pages of the website that you visit, the amount of time you spend viewing the website, the number of times you return to the website and other click-stream data.

We, or service providers acting on our behalf, may use cookies or web beacons to collect the non-personal information described above. We may also use cookies or web beacons for other purposes such as: to remember you when you return to the website, to offer you customized content and advertising, to save your online shopping cart and to analyse the results of our advertising and emails. Cookies and web beacons do not contain personally identifiable information.

Ere Perez uses non-personal identifiable information for internal business and marketing purposes and to improve the user experience of our website. In accordance, we may use the information you provide for internal business purposes to monitor online trends and site traffic patterns to improve our services.

Personally Identifiable Information

Personally identifiable information refers to the information about you as an individual. This includes your name, telephone number, address, credit card details and billing information, birth date, email, profile information, and purchase history. It is entirely your choice whether or not to provide us with personally identifiable information, but please be aware that if you opt out of providing the information we request, you may be unable to use some of our services.

Here are some examples of when we may collect personally identifiable information form you:

  1. Purchases: When you place an order through the Ere Perez Website, you are required to provide us with your name, email and shipping address, phone number, credit card number and its expiration date. These details are necessary to ensure that we can process and deliver your order efficiently. We may also maintain a record of your product purchases.
  2. Creating an Account: When you create an account on the Ere Perez Website, you will be asked for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase, but you will need to create an account to use some of the other features on the website.
  3. Sign Up for Emails and Newsletters: You can sign up on the website to receive promotional emails from us that include the latest information about our new products, exclusive offers, beauty tips and more. If you sign up for these electronic newsletters, we will ask you for your email address and name.
  4. Competitions and Promotions: If you enter a promotion or competition, you may be asked for your name, date of birth, email, country of residence and other demographic information. We may sometimes use a third party application on Facebook or other third party websites a contest, and in those instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.
  5. Feedback: If you contact Ere Perez to give us feedback or ask questions about our website or any services or products, we may store your communications, including any personally identifiable information you include in them, so we can effectively respond to you.

The purpose of collecting the above information is to serve you better and to provide you with a more personalised experience when using our website. We may do so by using your personally identifiable information in the following ways: to respond to a request from you, to process and deliver your orders, to advise you about our new products/services/offers, to respond to your comments/feedback/questions, to contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.

We may also combine the personally identifiable information you provide us with other personal information about you (such as demographic and past purchase information) from our records and from other sources, such as address update services. We may use this combined information for future marketing initiatives and to help us improve Benefit’s Website presentation, Benefit’s Blog, Benefit’s Applications, and your overall shopping experience. We may share aggregate data about our customers with third parties, including advertisers and marketing partners. This information does not identify individual customers.

It may eventuate that we may also share a portion of our postal mailing list (which includes our customers’ names and postal addresses) with other companies or organizations wishing to market products or services to you. We may also share your name, postal address and transactional information (including information about your past purchases but not any payment information) with third parties for marketing purposes, unless you direct us not to. We do not ever rent or sell your email address with these organizations or with other third parties for marketing purposes.

Ere Perez may also share your personally identifiable information with third parties that perform services for us. These companies and individuals are hired to perform functions on our behalf, such as fulfilling and processing orders, processing credit card payments, performing data and marketing analysis, and providing customer support. While such third parties may be provided with access to personally identifiable information needed to perform their function, they may not use or disclose such data for any other purpose. Additionally, our service providers are contractually required to maintain all the information collected for us in strict confidence.

For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.

In the event another company buys the assets or ownership interests in Ere Perez, your personally identifiable information may then belong to that other company.

Protecting Your Security

Security for Ere Perez sites is in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.

Orders placed on our wesbite are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

We take special steps to safeguard your personal information and since your password is protected, only you can access your account information. We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping. If you have any questions about security on our website, please email us at info@ereperez.com.

Information Contained in User Comments

Any information you submit in a user comment to be posted on one of the Ere Perez website or official facebook fan page including any personally identifiable information, will not be treated as confidential and may be publicly disclosed.

Protecting Kids’ Privacy

The Ere Perez website is not intended for children. We do not knowingly collect personal information from children, and none the website and facebook page are not designed to attract children. Children under 13 may look at our sites, but are not permitted to make a purchase, create an account, enter a competition contest or other promotion, submit a customer survey, sign-up for emails or post comments. If we discover someone under the age of 13 has created an account or has otherwise provided us with their personal information, we will remove their personally identifiable registration information from our records. If you are under 13 and would like to make a purchase, please ask a parent to place the order for you.

Opting Out

If you would like to opt out of receiving newsletters, direct mail or telephone marketing calls from us, or if you prefer that we not share your personal information with third parties for marketing purposes, please send your request including your name, email and full residential address to info@ereperez.com - please put ‘Privacy Opt-Out Request’ in the subject line of the email. We will process your request within 30 days of the date we receive your request, but you may, in the meantime, receive previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again. Please note once you have opted out, Ere Perez may still use your personal information (and may share your information with our service providers) to provide you with services, including sending you administrative and transaction-related emails, relating to your online shopping needs and your other activity on our sites.

Changing, Updating & Deleting Personal Information

You can update, change or delete certain personal information (such as your email address, mailing address and payment method) on the Ere Perez at any time.

Changes to our Privacy Policy

We may occasionally update this Privacy Policy to keep it current and we suggest that you periodically browse through it for your purposes. We will post the revised policy here, at which time it will become immediately effective. If you would like more information about this policy, please send an email to info@ereperez.com.


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