Access to and use of this website and the products and services available through it are subject to the following terms and conditions.
These terms of conditions may be updated at any time and without notice, so please browse in the future in case of change.
It is our sincere intent to portray products to the best of our technological ability, although some variations may occur. While Ere Perez has tried to accurately display the colours of products, the actual colours you see will depend on your monitor and therefore may not be accurate.
The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of us, Ere Perez Natural Cosmetics Pty Ltd.
We endeavour to providing you with terms of sale which are fair and easily accessible.
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed the order with us, you will receive an e-mail confirming receipt of your order. Please be advised, this email is not an acceptance of your order, just a confirmation that we have received it.
When placing your order we carry out a standard pre-authorization check on your payment card. Payment will be not be taken until your order has been accepted. We carry out security checks on all orders and may cancel your order should it fail these checks, at which you will be notified.
We reserve the right not to accept your order in the event that the item ordered is out of stock or other such reasons, but will endeavour to satisfy your order to the best of our ability. In the unlikely event that your ordered goods are unavailable, we will notify you before proceeding.
You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us, in order to receive a refund. To cancel an order, please contact our excellent customer services team on + 61 2 9130 3582.
Ere Perez offers 2 delivery options.
In the event that you do not receive your order in the expected time, please contact us on + 61 2 9130 3582.
Delivery costs will be stated on the website at the time of order. We use reputable courier companies and Australia Post to ship orders, and operate a Monday to Friday service for both our National and International Delivery options. A specific time slot cannot be specified with any of our Delivery Options, but your order will not require a signature upon delivery. .
Please note that during our seasonal sales and periods of high promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed.
All orders are security sealed before shipping, so please advise us if your package has arrived in a state that is unsatisfactory due to obvious tampering. In this event, please contact us on + 61 2 9130 3582 and our helpful customer service team will assist you.
We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all goods returned within 28 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back by us before a refund can be issued.
Please be aware that for hygiene reasons, we can only offer an exchange/refund on items that are in resalable condition. For our purposes and hygiene reasons, this implies that goods have not been opened or used.
Any protective packaging received with your goods, such as boxes should be returned along with your items in order to receive a refund or exchange.
You should return your items via a registered postal service if possible, as Ere Perez cannot accept responsibility for goods not received. Please note that all return postage costs are the responsibility of the customer. We will, however, refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.
Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional codes cannot be used in conjunction with any other offer or promotion.
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Australian Law and shall be subject to the exclusive jurisdiction of the Australian Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.
Ere Perez does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under our brand name.
By using this website, you consent to us potentially ontacting you by email or telephone in relation to you having placed an order or made an enquiry.
Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.
All card data you choose to save within your account for future purchases with Ere Perez is stored securely.
You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of it; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
Ere Perez reserves the rights to take any customer account out of use at any time if it is believed that the website and the products and services available through it are being misused.
Ere Perez and associated trademarks and service marks may or may not be designated as such from time-to-time through the appropriate recognised symbols. Except when included in any authorised printouts of the Content, you are not authorised to make use of any names, logos or taglines posted through the Services, whether or not designated by such symbols, including without limitation as metatags or in any other fashion without the express prior written permission of the Company in each instance. Nothing herein grants you any right, title or interest in any Ere Perez names, trade names, trademarks, service marks, taglines, logos, patents, patent applications, formulas, technology or designs (whether or not the subject of a patent application) or Ere Perez “Intellectual Property”. At no time during or after the term of this Agreement shall any user, either directly or through any third party or agent (i) challenge or assist others to challenge the Ere Perez IP or the registration thereof; (ii) attempt to use or register any designs, trademarks, marks, trade names, or trade dress confusingly similar to the Ere Perez IP, or domain names incorporating any of the same; or (iii) incorporate any Ere Perez IP into any third party designs, trademarks, product names, service marks, company names, domain names, or any other similar designations, without the prior written consent of the Company. If, at any time, you acquire any rights in, or domain name, trademark or service mark registrations or applications for, any Ere Perez marks, names or designations by operation of law or otherwise, you will immediately upon request from Ere Perez, and at no expense to Ere Perez, assign such rights, registrations and applications to Ere Perez or its designee.
Ere Perez takes online fraud prevention very seriously and in doing so performs random security checks on online purchases to protect our genuine customers from online identity theft.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against our address verification process.
All our online customers may be subject to random security checks. The checks must be complete before we can dispatch your items to you.
In the event that any of your security validation may be incorrect during any random security checks then Ere Perez may require additional identification to verify your account.
If you do choose to proceed with any of our online security checks, all information you give will be confidential and any identification received will be destroyed immediately.