shipping & returns

delivery options

Ere Perez ships from our warehouse in California to all North America and Canada orders. We offer FREE shipping for orders over $40 USD, and FREE express for orders over $130 USD.

  • National Delivery - standard
    • Shipped to most metropolitan areas the day after the order is processed.
    • However, please allow 3–6 working days for your order to reach you.
  • National delivery - express 
    • Shipped to most metropolitan orders the day the order is processed
    • Please allow 1–3 working days for your order to reach you 

If you do not receive your order in the expected time, please email us: online@ereperez.com .

Delivery costs will be stated on the website at the time of order. Please note that during our seasonal sales and periods of high promotional activity along with circumstances beyond our control such as adverse weather, public holidays, processing may take longer and certain services may be removed.

All orders are security sealed before shipping, so please advise us if your package has arrived in a state that is unsatisfactory due to obvious tampering. In this event, please email us at online@ereperez.com and our helpful customer service team will assist you.


returns

If you are unhappy with your purchase, we offer a full refund on all online purchases returned at customers expense in the condition in which they were sold within 14 days and offer an exchange on all goods returned within 28 days. To exercise your return rights, you must notify us within 7 working days from the day you received your order. Your order must be received by us, in the condition in which we sent it, including unopened product boxes, for you to receive a refund/exchange.

Please be aware that for hygiene reasons, we can only offer a replacement/ refund on opened items if the item is faulty or you have experienced an adverse reaction. We do not offer returns/refunds on opened items if you change your mind.

When returning any items to us, they must be returned with all protective external product packaging received with your goods, such as boxes. 

Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.


customs & duty

Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. Please note any import duties or custom fees that may be required are at the discretion of each country’s import regulations and cannot be controlled by us. Any fees payable are down to the customer to cover. 

Not all orders are subject to duties and import taxes. Many countries or regions have a minimum order value before duties and import taxes apply. We recommend researching this minimum order with your local customs authority to determine a landed cost price prior to purchase completion. Thank you for your understanding. IF YOU ARE ORDERING FROM EUROPE , TYPICALLY YOUR PARCEL WILL BE SUBJECT TO CUSTOMS FEES SO PLEASE CHECK WITH YOUR COUNTRIES REGULATIONS TO AVOID DISAPPOINTMENT UPON COLLECTION.

**We now offer shipping from the UK, so we can finally happily say that any orders from UK will no longer be subject to customs fees!**


pricing & promotions

Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional codes cannot be used in conjunction with any other offer or promotion.


placing an order

All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed the order with us, you will receive an e-mail confirming receipt of your order. Please be advised, this email is not an acceptance of your order, just a confirmation that we have received it.

When placing your order we carry out a standard pre-authorization check on your payment card. Payment will not be taken until your order has been accepted. We carry out security checks on all orders and may cancel your order should it fail these checks, at which you will be notified.

We reserve the right not to accept your order in the event that the item ordered is out of stock or other such reasons, but we will endeavour to satisfy your order to the best of our ability. In the unlikely event that your ordered goods are unavailable, we will notify you before proceeding.


cancelling an order

You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us in order to receive a refund. To cancel an order, please contact our excellent customer services team on + 61 2 9130 3582 or email online@ereperez.com