Are your products vegan?
All of our products excluding the almond mascara are vegan (as the almond mascaras contain beeswax)
Are your products cruelty free?
Our products are not tested on
animals and none of the ingredients in our formulations are required to undergo animal testing. We are certified cruelty free by PETA and Choose Cruelty Free Australia.
Are your products Gluten Free?
Yes, our products are Gluten Free - except the Oat Milk Foundation cannot be guaranteed 100% GF. Oats can be contaminated with gluten, but due to the processes of making the “oat extract” in our formula there should not be any trace of gluten remaining. Saying that we cannot guarantee 100% GF due to any potential cross contamination. With anything we always recommend performing a patch test first.
Are your products non-GMO?
No, none of our ingredients come from any GMO sources.
Are your products soy free?
Our Moringa All-beauty Crème,
Natural Almond Mascara and Avocado Waterproof Mascara use non-GMO Glycine Soja (wild soybean) as an ingredient. We recommend doing a patch test with these products if you have an allergy to soybean.
Are your products safe to use during pregnancy / breast-feeding?
We formulate our products with the safe ingredients. However, please consult with your healthcare professional if you have any additional concerns.
How do I know what shade I am?
You can use our online Shade Finder
Are your products certified organic?
Whilst we use organic ingredients where possible, we are not a certified organic company. Our products are sourced from natural, clean ingredients – powerhouse plants & botanicals. We choose ingredients that are potent & nutritive but widely available. Avoiding ingredients that are rare or under threat from over production. Creating formulas rich in plant-based skin nutrition but free from unwanted harsh chemicals. As we are registered with the EU, we must submit every product/ingredient for review, including trace elements and allergens to be approved for sale.
Do you supply samples?
Currently, we do not offer samples as we are in the process of sourcing an eco-alternative.
Let us know if you have any suggestions!
Where do you ship from?
We currently ship from Australia and have depots in the US and UK. We hope to have a depot within the EU soon.
How long will it take for my order to arrive?
Please refer to our friendly shipping policies here.
Do you have stockists in my country?
Most likely! Please check out our stockist link.
Do you do collaborations?
Yes, we love to work with collaborators!
Please fill out our form and direct it to PR & Media Enquiries.
can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Care team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at contactus@ereperez.com